Track your Order
At Thesustainable we are proud to work with reliable Canadian shipping partners who understand the importance of tracking orders.
Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can follow your order’s journey from our warehouse to your home! If you placed an order using an Thesustainable account, your tracking number is also stored in Order History.
Accessories and small furniture items will be shipped as soon as they’re available using Canada Post if this option is selected. Please note that Canada Post only delivers Monday to Friday during regular business hours. When your order has shipped you will receive an email with a tracking number from Canada Post. To track your order, please visit www.canadapost.ca
You have the option to ship larger accessories such as clocks, mirrors, lamps, wall art and rugs under 9' x 12' by Canpar Courier. Orders shipped via Canpar Courier are delivered Monday through Friday, between 8am and 5pm.
Please note that a signature is required upon reception of the order. If the delivery was unsuccessful, your parcel will be delivered to a Smart Spot located within 5 km radius of your delivery address. If a Smart Spot location is not available, Canpar will leave a notice indicating the time for a second delivery attempt. If the second delivery attempt is unsuccessful, you will then have the option of pick-up or pay $10.00 for re-delivery by calling customer service on the delivery attempt notice.
Please see Canpar's Smart Spot for pick-up locations if you will not be home during the day to accept the delivery. If you are not situated near a Smart Spot, please see Canpar's Terminal Locator to locate your nearest Canpar terminal should the delivery be unsuccessful.
When your order has shipped you will receive an email with a tracking number from Canpar Courier. To track your order, please visit www.canpar.ca
If you placed an order using your Thesustainable account your tracking number will be stored within your order history. To learn more please reference creating an Thesustainable account Please note, a tracking number will not be provided for the following shipping methods: White Glove, Store Pick up and Warehouse Pick Up. Please Customer Care at 1-855-415-9227 or email at for any order inquiries.